One place to call
A single point of contact for IT issues, with clear ownership instead of scattered vendor tickets.
Hong Kong managed IT services
Enterprise-Grade IT Support for Hong Kong Workplaces
Proactive managed IT, bilingual helpdesk, and rapid on-site support — so your business stays online, secure, and fully productive without the overhead of an in-house team.
When you need a helpdesk
Less downtime
Fast remote and on-site response so staff stay productive.
Lower staffing cost
Avoid hiring a full in-house team for day-to-day support.
Scales with you
Same process across teams, locations, and devices as you grow in Hong Kong.
Vendor coordination
We handle supplier follow-up so your people are not stuck in the middle.
Operational rhythm
Monthly checks, reports, and monitoring on higher-tier plans.
Service hours and response
Times below are Hong Kong time, during service hours, unless a plan says otherwise.
Service hours
Monday to Friday, 09:30–17:30 (Hong Kong), excluding public holidays.
Standard response
We aim to respond within 4 hours of a ticket raised by call or email in service hours.
Urgent
Report urgent cases by phone only. We aim to respond within 1 hour in service hours.
Unlimited tickets
No cap on how many times you call or email us during service hours.
Support plans
Remote Essentials
For small teams needing fast remote assistance.
HK$1,500 / month
Coverage: 1–10 computers
Channels
- Remote support
- Phone support
Includes
- Mon–Fri 09:30–17:30 (Hong Kong)
- Unlimited call and email tickets in service hours
Additional options
- +HK$1,000 / half-day on-site
Most popular
Growth Support
Comprehensive hybrid support for expanding offices.
HK$6,000 / month
Coverage: 1–30 computers / servers / NAS
Term: 6-month contract
Channels
- Remote support
- Phone support
Includes
- Mon–Fri 09:30–17:30 (Hong Kong)
- Unlimited call and email tickets in service hours
- Free initial on-site setup
- Monthly on-site check
- Service reports
Additional options
- +HK$1,000 / half-day on-site
Fully Managed IT
Complete IT department outsourcing with dedicated on-site support.
HK$25,000 / month
Coverage: 1–60 computers / servers / NAS
Term: 1-year contract
Channels
- On-site support
- Remote
- Phone
Includes
- Mon–Fri 09:30–17:30 (Hong Kong)
- Unlimited call and email tickets in service hours
- Free initial on-site setup
- Monthly on-site check
- Service reports
- System monitoring
- Device management
- Application support
- User account management
- Security support
Additional options
- +HK$2,000 / month / additional site
- +HK$1,000 / half-day on-site
Enterprise & Strategic IT
Tailored infrastructure, multi-site coverage, and executive advisory.
Custom quote
Coverage: 60+ computers / servers / NAS
Term: 1-year contract
Channels
- On-site support
- Remote
- Phone
Includes
- Mon–Fri 09:30–17:30 (Hong Kong)
- Unlimited call and email tickets in service hours
- Free initial on-site setup
- Monthly on-site check
- Service reports
- System monitoring
- Device management
- Application support
- User account management
- Security support
- Vendor management
- IT budget planning
- Attend internal and external meetings
Questions
- Do you provide on-site IT support in Hong Kong?
- Yes. Remote Essentials is remote-first. Growth Support and above include on-site setup and checks. Fully Managed IT and Enterprise include on-site support as a core channel. Extra on-site half-days can be added.
- What languages do you support?
- English, Cantonese, and Mandarin.
- Can you support more than one office?
- Yes. Fully Managed IT can add sites, and Enterprise is scoped to larger estates and multi-site operations.
- What are your service hours and response times?
- Monday to Friday, 09:30–17:30 Hong Kong time. We aim to respond within 4 hours. Urgent cases must be reported by phone; we aim to respond within 1 hour in service hours.
- What does unlimited support mean?
- Unlimited support covers all remote tickets, phone calls, and email inquiries during operating hours with no hidden usage caps. Scheduled on-site visits and out-of-hours coverage can be seamlessly added as needed.